This is costing many dollars, several man hours labor and embarassment to our company. It refers to tax week in which you will pay them. Wow how kind of them…. Support for Accountants is free and the staff encourage questions. In addition, whereas with the desktop version we can set up multiple companies we have two , there is no similar provision for doing so with the same subscription with the online version.
Other reporting functionality is woefully lacking. Best, Katherine This comment refers to an earlier version of this review and may be outdated. Despite these drawbacks, QuickBooks Online has some great things going for it: strong reporting, customizable invoices, inventory capabilities, multiple currencies, and nearly 600 integrations. With the help of another rep an excellent one , and a manager or two, it was all taken care of finally, and we were up and running. I noticed more issues a week later. Apart from the poor usability of the interface and the speed it works at, which is appalling, the worse thing is the lack of knowledge from the customer support team, useless is an understatement.
Well, it is not too expensive I guess. This was for customers on a version of Quickbooks that was older than 3 years. The application process went well and got approved in minutes. These are simple functions, in my mind. We also liked the idea of sharing a single accounting instance with our accountants and not having to spend money to bring our books in to alignment every year at tax time. Good luck to anyone who decides to purchase and convert. Even after switching to Online, I called in to walk through step-by-step processes in getting my file uploaded.
Zero access to your company file in that situation. QuickBooks Online now offers invoice tracking, so you can see when customers view their invoices; it has added support for progress invoicing as well. You explain that you just need a 2nd tier support person. With all the glitches I have experienced since in the past year of working with the program I have real concerns as to whether I want to continue using the online version. Various reports can be downloaded with data but this is piece by piece and not linked.
Try it out and see if that helps at all. Xero offers to restore your file if required for future requirements, probably for a fee but that is acceptable if you face a Tax audit or payroll audit. Going back to quicken as soon as possible. Since I was skeptical I called back a few days later and what do you know…not only was the issue not fixed, but also there was not even a record of the incident at all. The information in our item lists was transferred with profound errors requiring massive amounts of manual corrections. Other things like payroll settings will likely take more time.
My last straw is an issue that came to me just yesterday. Hi Rita, Sorry to hear about AccountEdge. This is the worst accounting program ever developed. Requires QuickBooks Desktop Enterprise with an active QuickBooks Desktop Enterprise subscription and an Internet connection. Q: Does it track workers' compensation? They put you on hold forever. By comparison to other products on the market today. My own client said I should immediately fire Quickbooks.
Recently, QuickBooks Online added a much-needed project management feature along with other new features, such as progress invoicing. This comment refers to an earlier version of this review and may be outdated. This is typical of large corporations only focusing on the bottom line profits. Trying to put the blame on the user after they spend 3 hours on the phone is not good business either. Net Consulting Services This comment refers to an earlier version of this review and may be outdated. All other data can only be exported via Internet Explorer.
I thought it was me. Now I have just gotten off the phone with them inquiring about an issue where my downloaded transactions are not finding matches. Katherine This comment refers to an earlier version of this review and may be outdated. Outrageous wait times on the phone, which, by the way, is the only path to support. The different departments do no communicate very well, if at all. I work with many different accounting programs and this is by far the most difficult program I have ever encountered.
You can also pay groups of employees on different days. My initial feelings about Quickbooks Online was that it was one of the better of a bad breed. A: QuickBooks Desktop Payroll tracks vacation time, sick time, paid time off, medical and dental insurance, 401 k and other retirement plans, cash advances, and more. It is nowhere near the capability or speed of Big Business Inc. QuickBooks Desktop payroll covers both hourly and salaried employees. This comment refers to an earlier version of this review and may be outdated.